www.digital.go.jp/policies/cs-dx

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自治体窓口DX「書かないワンストップ窓口」｜デジタル庁

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https://www.digital.go.jp/policies/cs-dx

About this page

This page explains the Digital Agency's initiative on municipal government window DX, aiming to create "write-free, one-stop windows." It addresses resident challenges such as repeatedly writing identical information and waiting at multiple counters, while reducing staff workload. Based on digital principles of digital-first, once-only, and one-stop approaches, the initiative leverages My Number Cards and digital technology to achieve "write-free," "wait-free," and "no-go-around" services. Support includes dispatching window BPR advisors and providing DX SaaS solutions to local governments, with progress tracked via a public dashboard.