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Before

This page outlines the Digital Agency's initiative for municipal government window DX (digital transformation) called "Paperless One-Stop Windows." Through co-creation with local governments, the program aims to reduce residents' paperwork and waiting times while eliminating the need to visit multiple counters. By leveraging digital technology and My Number Card benefits, it seeks to improve resident services and lighten staff workloads. The agency supports municipalities through window BPR advisor dispatch services and SaaS tool implementation, promoting business process reform alongside system adoption.

After

This page explains the Digital Agency's initiative on municipal government window DX, aiming to create "write-free, one-stop windows." It addresses resident challenges such as repeatedly writing identical information and waiting at multiple counters, while reducing staff workload. Based on digital principles of digital-first, once-only, and one-stop approaches, the initiative leverages My Number Cards and digital technology to achieve "write-free," "wait-free," and "no-go-around" services. Support includes dispatching window BPR advisors and providing DX SaaS solutions to local governments, with progress tracked via a public dashboard.