This page presents Digital Agency's guidebook on implementing user-centered approaches in administrative services. Traditionally, administrative IT implementation has prioritized provider perspectives, resulting in inconvenient and confusing services for citizens and businesses. This guidebook explains why user-centered design is essential throughout all service stages from planning to operation. It features concrete examples like MyNumber Portal and electronic decision-making systems, along with practical methodologies and relevant guidelines. The guidebook aims to help administrative staff integrate user-centered perspectives from the policy planning stage, comprehensively improving systems, operations, and regulations to deliver efficient and effective services.
