www.digital.go.jp/resources/user-centered-approach-guidebook
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行政サービスにおける利用者視点導入ガイドブック｜デジタル庁
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https://www.digital.go.jp/resources/user-centered-approach-guidebook
About this page
This page presents Digital Agency's guidebook on implementing user-centered approaches in administrative services. Traditionally, administrative IT implementation has prioritized provider perspectives, resulting in inconvenient and confusing services for citizens and businesses. This guidebook explains why user-centered design is essential throughout all service stages from planning to operation. It features concrete examples like MyNumber Portal and electronic decision-making systems, along with practical methodologies and relevant guidelines. The guidebook aims to help administrative staff integrate user-centered perspectives from the policy planning stage, comprehensively improving systems, operations, and regulations to deliver efficient and effective services.
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