This page presents a contribution to the Consumer Affairs Agency's 15th anniversary publication discussing the digital transformation (DX) of consumer life consultation services. The PIO-NET system, operational since 1984, relies on dedicated lines and terminals, creating challenges in today's digital society. Issues include difficulty implementing web-based consultations, increased data entry burdens for staff, and inability to support remote work. The author advocates for DX utilizing cloud technology to strengthen consumer self-help support, diversify consultation methods, reduce staff burden, and enhance data analysis. The goal is establishing a nationwide system ensuring high-quality consultation accessibility regardless of location.
