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寄稿文「消費生活相談のデジタル・トランスフォーメーション(DX)と将来の展望」 | 消費者庁
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This page presents a contribution to the Consumer Affairs Agency's 15th anniversary publication discussing the digital transformation (DX) of consumer life consultation services. The PIO-NET system, operational since 1984, relies on dedicated lines and terminals, creating challenges in today's digital society. Issues include difficulty implementing web-based consultations, increased data entry burdens for staff, and inability to support remote work. The author advocates for DX utilizing cloud technology to strengthen consumer self-help support, diversify consultation methods, reduce staff burden, and enhance data analysis. The goal is establishing a nationwide system ensuring high-quality consultation accessibility regardless of location.
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