www.soumu.go.jp/main_sosiki/hyouka/soudan_n/soudan_about.html

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総務省｜行政相談｜行政相談について

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https://www.soumu.go.jp/main_sosiki/hyouka/soudan_n/soudan_about.html

About this page

This page explains Japan's Administrative Counseling Service operated by the Ministry of Internal Affairs and Communications. It receives complaints, opinions, and requests regarding administrative matters and promotes their resolution while improving administrative systems and operations. The service handles cases where people are unsure where to consult or procedures are stalled. Through its network of 50 nationwide offices, the Administrative Evaluation Bureau works with multiple agencies to resolve cross-jurisdictional issues. When consultations reveal national-level problems, the ministry advocates for legal and policy reforms to address systemic issues.