www.kokusen.go.jp/category/consult.html

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相談・紛争解決／情報受付_国民生活センター

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Source URL

https://www.kokusen.go.jp/category/consult.html

About this page

This page provides information on the National Consumer Affairs Center's consultation and dispute resolution services. It guides consumers to local consumer centers offering advice on products and services, backup consultation on weekdays, the Cross-Border Consumer Center for overseas purchase issues, and weekend consultation hotlines. The page also explains the Alternative Dispute Resolution (ADR) procedures, the consumer group litigation system, and a medical accident information reception desk. These services support consumers in resolving complaints and protecting their rights effectively.