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Before

This page documents the first meeting held by the Digital Agency on November 26, 2024, regarding the revision of Service Design-related Guidelines. The meeting discussed guideline revision policies, including hybrid digital-non-digital service approaches, guidebook creation for procurement staff, and HCD expertise securing measures. Participants proposed adding design intent documentation, post-release continuous improvement processes, cost transparency, research evaluation methodologies, and specific acceptance procedures to the guidelines. The discussion emphasized creating practical, implementable guidelines that address real organizational challenges.

After

This page documents the first meeting of the Service Design Guidelines Revision Review Committee held by the Digital Agency on November 26, 2024. Eleven members from organizations including AIST, Sony, and Fujitsu participated in discussions on guideline revisions. Key topics included: hybrid digital-nondigital service design, clarifying the guideline's target readers, documenting design intent, post-release continuous improvement, cost considerations for inclusive digital society, and specifying evaluation and acceptance procedures. The meeting also addressed concerns about HCD specialist availability and practical guideline implementation for public sector procurement.