www.soumu.go.jp/main_sosiki/joho_tsusin/d_syohi/shohi.htm

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総務省｜電気通信消費者情報コーナー｜消費者保護ルール

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Source URL

https://www.soumu.go.jp/main_sosiki/joho_tsusin/d_syohi/shohi.htm

About this page

This page presents telecommunications consumer protection rules from Japan's Ministry of Internal Affairs and Communications. It outlines three major amendments effective July 1, 2022. First, telecommunications carriers must provide written explanations of service terms during phone solicitation contracts. Second, carriers must implement measures enabling prompt cancellation except in unforeseen circumstances like disasters. Third, cancellation fees are limited for contracts concluded after July 1, 2022. The page includes relevant laws, ordinances, and guidelines. It emphasizes strengthening consumer protections in telecommunications services while ensuring fair business practices and transparent information disclosure to users.