www.soumu.go.jp/frontyard_portal/phase2_1.html

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自治体フロントヤード改革 手順書を見る | 総務省

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https://www.soumu.go.jp/frontyard_portal/phase2_1.html

About this page

This page presents the Ministry of Internal Affairs and Communications' procedural manual for municipal front-yard reform. It provides practical guidance based on model projects to help local government staff overcome confusion about starting points and implementation challenges. Five key points for reform promotion are: ①documenting the policy and establishing organization-wide promotion systems, ②selecting initiatives based on current situation analysis rather than making digital tool adoption an end goal, ③thoroughly reviewing existing operations and business workflows, ④setting appropriate performance indicators and verifying cost-effectiveness, and ⑤implementing reforms coordinated with window service improvements. The approach aims to improve resident convenience and staff efficiency within budget constraints while breaking organizational silos.