www.digital.go.jp/resources/user-centered-approach-guidebook/case-study/benefits
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事例4 給付支援サービス｜デジタル庁
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https://www.digital.go.jp/resources/user-centered-approach-guidebook/case-study/benefits
About this page
This page describes the 'Benefit Support Service' provided by the Digital Agency of Japan. Launched in February 2024, this web service enables local governments and residents to complete benefit application and payment processes digitally. Nearly 100 municipalities have utilized this service. Development focused on understanding local government operations through interviews with transferred staff, conducting verification with pilot municipalities like Mizuho Town and Tosu City, and standardizing terminology that varies across municipalities. The service unifies paper and digital application information management, reducing administrative burden and improving operational efficiency for staff nationwide.
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