www.digital.go.jp/resources/user-centered-approach-guidebook/case-study
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2章 「利用者視点」の行政サービス事例｜デジタル庁
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This page is Chapter 2 of the Digital Agency's "User-Centered Approach Guidebook for Administrative Services," explaining how user perspectives are applied in actual service development and improvement through concrete case studies and practitioner insights. Five cases are presented: My Number Portal, Electronic Decision-Making System EASY, Digital Agency Website, Subsidy Support Service, and Visit Japan Web. Each case illustrates the importance and practical implementation of user-centered approaches in administrative service design.
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