www.digital.go.jp/policies/account_registration/faq-registration/financial-institution

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よくある質問：金融機関における公金受取口座の手続き｜デジタル庁

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Source URL

https://www.digital.go.jp/policies/account_registration/faq-registration/financial-institution

About this page

This page provides FAQs about public fund receiving account procedures at financial institutions. It explains which financial institutions and branches can handle registration, change, and cancellation procedures. When registration fails, the primary cause is likely outdated personal identification information (name, address, date of birth) that doesn't match the current residence registry. Users are advised to either apply through My Number Portal or resubmit their application after updating their personal information with the financial institution.