www.caa.go.jp/policies/policy/consumer_transaction/specified_commercial_transactions

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特定商取引法 | 消費者庁

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Apr 7, 2026, 08:43 AM

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https://www.caa.go.jp/policies/policy/consumer_transaction/specified_commercial_transactions

About this page

This page provides information on the Specified Commercial Transaction Act administered by the Consumer Affairs Agency. The law targets transaction formats prone to consumer disputes, such as door-to-door sales, mail-order sales, and pyramid schemes. It establishes "conduct regulations" to prevent improper solicitation and transactions, and "civil rules" like cooling-off periods to prevent and resolve troubles. The page includes legislation, ordinances, ministerial rules, guidelines, and implementation directives. It also provides consultation services and a system for reporting violations by malicious businesses to authorities.

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