www.artner.co.jp/sustainability/social/quality
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サービス品質の向上 - 株式会社アルトナー
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https://www.artner.co.jp/sustainability/social/quality/
About this page
This page outlines Artner Co., Ltd.'s initiatives to improve service quality. As an "Engineer Support Company," the organization implements pre-assignment training including industry knowledge instruction and hands-on tool training, and post-assignment regular client feedback sessions. The company has established a complaint response system that prioritizes quick resolution through supervisor reporting and inter-departmental coordination. Complaint records are shared company-wide to identify root causes and prevent recurrence. The annual average training cost per technical employee was 59,000 yen in January 2025.
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