www.ochiholdings.co.jp/pdf/cushara.pdf

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ＯＣＨＩグループ カスタマーハラスメントに対する基本方針

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http://www.ochiholdings.co.jp/pdf/cushara.pdf

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This document outlines the 'Basic Policy on Customer Harassment' established by OCHI Group. Based on its management philosophy, the group aims to respect the human rights of both employees and customers while striving for a sustainable society. It details the definition of customer harassment, the types of behaviors considered harassment, and the response measures to be taken. Clear standards are set for unreasonable demands and aggressive behaviors. In the event of customer harassment, the group commits to a firm response to protect employee rights and will collaborate with external agencies as necessary.