www.fsa.go.jp/soudan/2025soudan10-12/2025_10-12.html
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「金融サービス利用者相談室」における相談等の受付状況等（期間：令和７年10月１日～同年12月31日）：金融庁
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https://www.fsa.go.jp/soudan/2025soudan10-12/2025_10-12.html
About this page
This page reports on the consultation reception status of the Financial Services User Consultation Room at the Financial Services Agency for October 1 - December 31, 2025. The total number of consultations received was 14,820 cases, a slight decrease from the previous period. By category: investment products (5,101), deposits/loans (4,046), and cryptocurrency (1,516) were the main concerns. Consultations were made primarily by phone (63%) and website (32%), with 2,675 people accessing the AI chatbot. The consultation staff provides advice and referrals to dispute resolution organizations.
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