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「金融サービス利用者相談室」における相談等の受付状況等（期間：令和７年10月１日～同年12月31日）：金融庁

https://www.fsa.go.jp/soudan/2025soudan10-12/2025_10-12.html

April 8, 2026 at 04:00 AM JST•The archive page, viewer, and downloads use this saved version.

April 8, 2026 at 04:00 AM JST·www.fsa.go.jp

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「金融サービス利用者相談室」における相談等の受付状況等（期間：令和７年10月１日～同年12月31日）：金融庁

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Original URLhttps://www.fsa.go.jp/soudan/2025soudan10-12/2025_10-12.html

StartedApril 8, 2026 at 04:00 AM JST

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About this pageAI generated

This page reports on the consultation reception status of the Financial Services User Consultation Room at the Financial Services Agency for October 1 - December 31, 2025. The total number of consultations received was 14,820 cases, a slight decrease from the previous period. By category: investment products (5,101), deposits/loans (4,046), and cryptocurrency (1,516) were the main concerns. Consultations were made primarily by phone (63%) and website (32%), with 2,675 people accessing the AI chatbot. The consultation staff provides advice and referrals to dispute resolution organizations.

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