White Paper on Consumer Affairs 2021 (Summary) -Table of Contents- | CAA

This page presents the summary and table of contents of the Consumer Affairs Agency's 2021 White Paper on Consumer Affairs. Based on the Consumer Safety Act, it reports on FY2020 consumer policy implementation and analysis of consumer accident information. The document covers trends in consumer issues and behavioral analysis, changes in consumption patterns under the "New Lifestyle," and consumer troubles during COVID-19. It also outlines major consumer policies implemented by the Consumer Affairs Agency, prevention of consumer harm, and promotion of fair and sustainable society through consumer participation and flexible responses to various challenges.