Service design｜Digital Agency

This page outlines the Digital Agency's service design policy aimed at realizing a "digital society where no one is left behind." It emphasizes user-centered administrative service design to meet diverse user needs effectively and efficiently. The policy recognizes that digital devices and services must be easy to use while improving convenience and solving problems for all citizens, including those unfamiliar with digital technology. The government and private sector collaborate to establish human-centered service design systems while addressing digital divides and enhancing accessibility. This ensures everyone can benefit from digitalization regardless of their circumstances or life stages.