カスハラに遭遇したら――　どうする対策、10月から義務付け（日本農業新聞） - Yahoo!ニュース

This page reports on customer harassment (kasuhara) countermeasures becoming mandatory under the amended Labor Promotion Act effective October. JAs are now subject to these requirements. Agricultural cooperatives in Hokkaido conduct training and role-playing exercises for staff, create response manuals, and establish harassment response teams. They also post prevention posters to inform members of their commitment. A labor consultant emphasizes that members and staff should be equal partners, and notes the importance of ensuring psychological safety for employees to prevent harassment incidents.